ASH AIRBNB LLC, Lexington, KY                                                                                                                                                                 April 2017 to present

Co-owner, Chief Operating Officer 

                                                                                                                                                                                              

·Managing all operations for multiple locations including Airbnb’s & property rentals.

·Responsible for all business planning, financials, taxes, licensing, vendor & partner management, sourcing, service, customer relationship management, contracts, negotiation, performance metrics, sales, employee management and human resources.

·Developed multiple new and improved operational processes and metrics/reports.

 

NASDAQ BWISE, New York, NY                                                                                                                                                                          March 2017 to April 2018

Senior Director, North America Professional Services 

                                                                                              

·Regional Business Manager overseeing Professional Services Consulting team (project management, technical development, report development) in North America (NA) implementing Governance, Risk & Compliance (GRC) systems.

·Responsible for achieving over $11M revenue annually, including P&L responsibility.

·Manage team responsible for project implementations for Enterprise Governance, Risk and Compliance (GRC) software.

·Responsible for multiple global Initiatives implementing process improvements resulting in $800k annual cost savings.

·Leading Partner process for North America, including contract development, review and finalization with multiple vendors.

 

SCOUT & MOLLY’S WOMENS CLOTHING STORE, Lexington, KY                                                                                                     June 2015 to January 2018

Co-Owner

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·Purchased Franchise location and opened clothing store

·Managed Build out for store opening including planning with Developers at the Summit, Franchisor, and multiple vendors to make sure store was ready for the Grand Opening

·Responsible for all hiring, purchasing, financials, employee training, system implementations, reporting and operations.        

 

LEXMARK INTERNATIONAL, INC., Lexington, KY                                                                                                                                    August 2003 to April 2017

Senior Manager, Customer Operations, Managed Print Services (MPS)                                                                                             February 2015 to April 2017

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• Managed multiple enterprise customers with oversight of operations management team, asset management, invoice management, customer engagement, software/services implementations, workflow solutions, and project management. 

• Oversaw over $20M in revenue annually including P&L responsibility.

• Won two contract renewals with TCV of $105M/5 year renewal in 2016.

• Implemented multiple new processes, process improvements, and operational solutions.

• Developed forecasts for financial outlooks, resource workload, physical hardware, and consumables.

• Managed multiple projects simultaneously to ensure change was managed proactively into the accounts.

 

Senior Manager, North America Business Operations, Managed Print Services (MPS)                                                               August 2008 to February 2015

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• Managed a global team including multiple business operations functions: toner/services invoicing ($18M per month), report/metrics development, vendor management (22 consumables distribution partners), asset management, consumables management, financial inventory management and site operations management (400+ North America Customers).

• Extensive collaboration, strategy, and partnership with Global Process Owners, Finance Director, Executive VP, vendors, customers and cross-functional teams to prioritize and optimize both new and existing functionality within North America (NA). This involved root cause analysis and global process improvement initiatives.

• Responsible for vendor management and financials of over $15M per month for NA distribution partners.

• Received corporate award for retaining a $5M annual revenue healthcare account.  Managed customer relationship.

• Led invoice timeliness initiative that improved the on-time customer invoicing metric from 20% to 96% in 3 months.

• Ensured successful ERP system rollouts by defining requirements, assessing customer and field operations impacts, supporting global testing, delivering change communications, and managing geography operations support.

• Implemented multi-vendor RFP to select strategic distribution partners in North America resulting in increased profitability of over $5M annually for Lexmark and reduced customer delivery time from 7 days to 1-2 days. 

• Received Client Managed Services Manager of the Year Award in 2013.

 

Manager, Global Operations Center (GOC), MPS                                                                                                                                     June 2006 to August 2008

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• Led establishment of GOC division for Lexmark in the Philippines.

• Established strategy, developed resource plan, hired and trained all resources resulting in cost savings of over $2.1M annually.

• Coordinated multiple cross-functional teams including NA Operations Managers, Global Practice Management, Field Operations and Process Analysts to transition functionality into the GOC.

• Developed and implemented all processes, procedures and operational support for the GOC.

• Supervised staff for System Administration, Order Management and Process Analysis; (three shifts/overseas employees).

 

Senior Consultant, Worldwide (WW) Services Marketing, MPS                                                                                                              August 2003 to June 2006

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• Worked with all geographies to roll out multiple service offerings within the WW Services area including Lexmark Fleet Manager (LFM), Business Development Planning Tool (BDPT) and Intellectual Capital Repository (ICR).

• Led multiple project teams in developing and implementing business and technical requirements, offering risks, IT/Business support structure, training and communication strategy, customer facing demos and training materials.

• Analyzed existing MPS business process workflows for alignment and development of the LFM services offering. 

• Extensive cross-functional coordination with IT, subject matter experts, WW marketing, executive steering committee
  and sales.

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APRIMO, INC., Atlanta, GA                                                                                                                                                                                January 2003 to July 2003

Senior Consultant, Business Process Analyst & Training Implementations, MARS Marketing

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• Managed all technical issues and established resolutions for over 1000s of users involving coordination with Customer Support, Technical Support and internal client.

• Maintained and developed production and training databases including writing SQL scripts.

• Contributed to improving existing business processes to increase efficiency and productivity

• Worked with client management to develop a training strategy, course material, and transactional/master data

 

ACCENTURE, Atlanta, GA                                                                                                                                                                             March 2001 to October 2002

Senior Consultant, SAP Business Process Analyst & Training Implementations

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• Managed and trained a team of seven analysts and consultants through the development and maintenance of ten training environments and provided continuous on-call technical assistance to over 22 instructors.

• Planned, coordinated and supervised initial data loading and subsequent testing of the environment for 84 classes. Extensive coordination with Data Conversion, System Programmer, Technical Architecture and Application Development teams.

• Successfully integrated multiple companies onto a common SAP platform.

• Created reference-based training courseware and online help for Supply Chain in SAP, Manugistics (logistics planning). OPDS2 (process development, integration alignment and logistics planning) supporting both the BP/Amoco and Exxon/Mobil merger.

 

IBM, Atlanta, GA                                                                                                                                                                                             August 1999 to February 2001

Senior Consultant, IBM Proprietary Training System

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• Cross-functionally managed Content Developers, Instructional Designers, Media Coordinators and Computer Engineers.

• Developed on-line training for all client courses (CBT/internet). Led project meetings, managed project plan, developed documentation standards, mapped and edited content, implemented communication plan and edited design documents.

• Condensed courses from on-site training to distance learning courses.

 

DA Consulting Group, Atlanta, GA: Consultant SAP/Manugistics                                                                                   January 1999 to July 1999

The Facility Group: Marketing Consultant/Graphic Designer                                                                                   October 1997 to January 1999

J. Walter Thompson and Walker Printing: Graphic Designer                                                                                     March 1997 to October 1997

The Thomas Group: Marketing Representative/Graphic Designer                                                                            January 1996 to March 1997